SL
Simone L

1 reviews | Active since Nov 2017

09 Nov 2017, 14:51

***

Shocking. My cellphone has been repaired under ADH warranty and Shaun Naidoo in the Samsung call centre cannot take the time to let me know when it will be delivered. He's either not in the office, does not answer the phone and does not respond to mails. The fact that Constantine repair centre closed down does not mean that I need to drive to Boksburg to fetch my device. Shaun's manager Buntu doesn't bother to respond either. I want somebody to sort this out.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Nov 2017, 18:44
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards


SamsungSA