ZE
Zahid E
1 reviews | Active since Sept 2018
26 Jul 2022, 14:00
3 weeks to resolve My issue with Samung promotions!!!
It's been 3 weeks since lodging my query regarding a competition with Samsung promotions. I call the promotions department twice a week and the response is the same: 'we have escalated the matter to the head.' This is ridiculous for such an International company!!! Can someone please resolve my issue asap !!!! They can't even provide me with a turn around time !
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Samsung South Africa's replyOfficial
26 Jul 2022, 14:06Good day Zahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply26 Jul 2022, 14:06
Official
Good day Zahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM