3 weeks no quote

I was disappointed to find out that there are no free repairs for water damage on the S6 Edge. I then requested that I be provided with a quote. It has been 3 weeks and still I wait. I called in after the 1st week and basically got told that I should wait and when I pushed for an answer I was told it would be a couple of days and when I pushed further she said it should be abother week. We'll its been 2 and still no quote. I have dealt with Samsung before and the service has never been this bad. What a disappointment.