1 reviews | Active since Feb 2017
3 week old samsung s8
<p>phone display got the red tint which was supposedly a software issue, before i could even google what to do the screen turned monochrome green, i did a factory reset and after starting the phone only the left half of the screen displayed and the right hand side was a bunch of flashing colourful lines. I have taken the phone into the smart centre for assesment, i have given a 1 star rating as i would aprreciate a replacement phone, but at the moment it seems like it will be a repair? i find it unacceptable that a 3 week old phone needs a repair and will change my rating to 5 star if i receive the acceptable replacement phone.</p>
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
I took the phone to the smart care centre at century city, they were about to repair the phone but luckily I stopped them in time. They have assessed the phone and it is a MANUFACTURERS FAULT. the phone has been taken back to telkom but they will not replace it as the 1 week out of box warranty has expired. I am now insisting on a brand new replacement phone as my CPA 6month warranty is still valid. The phone has been sent by telkom to samsung head office with all the documents proving manufacturers defect. every samsung person seems to be amazed and has no idea that I want a brand new phone, I will say it for the millionth time I WANT A BRAND NEW PHONE. I do NOT want a repair, I do NOT want a refurbished phone.
I took the phone to the smart care centre at century city, they were about to repair the phone but luckily I stopped them in time. They have assessed the phone and it is a MANUFACTURERS FAULT. the phone has been taken back to telkom but they will not replace it as the 1 week out of box warranty has expired. I am now insisting on a brand new replacement phone as my CPA 6month warranty is still valid. The phone has been sent by telkom to samsung head office with all the documents proving manufacturers defect. every samsung person seems to be amazed and has no idea that I want a brand new phone, I will say it for the millionth time I WANT A BRAND NEW PHONE. I do NOT want a repair, I do NOT want a refurbished phone.
Samsung has now said they will not replace my phone .... there is a minor scratch on it. This is a complete lie, I have the documentation from samsung smart centre in century city saying there was no damage or misuse to the phone, also have documents from telkom saying the phone looks new.
Samsung has now scratched my phone on purpose to try avoid giving me a new one, but I am one step ahead I have all the documents to show the phone had no damage.
I wil now take this matter to the CPA , my wife is south korean so this matter will be translated to Samsung Korea and Published on NATE.COM so all will know how snake like samsung south africa is and the lengths they will go too to CON hard working south africans.
Samsung has now said they will not replace my phone .... there is a minor scratch on it. This is a complete lie, I have the documentation from samsung smart centre in century city saying there was no damage or misuse to the phone, also have documents from telkom saying the phone looks new.
Samsung has now scratched my phone on purpose to try avoid giving me a new one, but I am one step ahead I have all the documents to show the phone had no damage.
I wil now take this matter to the CPA , my wife is south korean so this matter will be translated to Samsung Korea and Published on NATE.COM so all will know how snake like samsung south africa is and the lengths they will go too to CON hard working south africans.
If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.
If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.