MB
Mellisha B
1 reviews | Active since Sept 2011
25 Jun 2015, 08:15
3 useless devices and no response!
I have 3 terrible mobile devices which do not work! Samsung devices are not meant to work for more than a few months. I've e-mailed my complaint to [Email Removed] - all I received was a reference number - *** but no one has contacted me directly and its almost 48 hours! Samsung products and services are equally *******! No surprise to see all these complaints.<br> I've been trying to get the Samsung international e-mail address so that they can see the brand damage that Samsung SA is causing but nobody wants to give it to me. Even after this complaint, your response will be that a consultant will be in touch me with but they won't. I have to be contacted TODAY!
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Samsung South Africa's replyOfficial
25 Jun 2015, 09:02Hello mellishab,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA
Samsung South Africa's reply25 Jun 2015, 09:02
Official
Hello mellishab,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA