CC
Colleen C

1 reviews | Active since Jul 2015

13 Apr 2016, 17:47

3 Days out of warranty

When I received my phone Autopage said I had 2 screen replacements. I have a Galaxy Note 4. Today they said to me the phone is 3 days out of warranty, it only has a year warranty whereas the Note 3 (older and less expensive model) has a 2 years warranty. I am so disappointed I wanted to cry. 3 Days, the staff was not helpfull at all and the manager was very neverminded. The warranty was misleading and poor service. They couldn't even help me with a extended warranty, I mean 3 days!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Apr 2016, 18:36
Official
Hello Colleen Cilliers,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***

We have escalated the matter and feedback will be provided to you soon.

Kind Regards

Samsung S.A