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Colleen C
1 reviews | Active since Jul 2015
13 Apr 2016, 17:47
3 Days out of warranty
When I received my phone Autopage said I had 2 screen replacements. I have a Galaxy Note 4. Today they said to me the phone is 3 days out of warranty, it only has a year warranty whereas the Note 3 (older and less expensive model) has a 2 years warranty. I am so disappointed I wanted to cry. 3 Days, the staff was not helpfull at all and the manager was very neverminded. The warranty was misleading and poor service. They couldn't even help me with a extended warranty, I mean 3 days!
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Replies (1)Samsung South Africa's replyOfficial
13 Apr 2016, 18:36Hello Colleen Cilliers,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
Samsung South Africa's reply13 Apr 2016, 18:36
Official
Hello Colleen Cilliers,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
