CL
Charne L
1 reviews | Active since Jun 2016
12 Apr 2022, 10:39
26 working days later no Tablet
March 7th I received an email that my promotion was successful and that the tablet will be delivered in 3-5 working days, its already the 12th of April and still no communication from Samsung, not a courtesy call or email. I'm very disappointment with Samsung, this will be the last time I will ever buy anything that involves your name, I have a lot of patients to wait, but to not let me know what's going on is unacceptable, There is no answer from the call center or replies on email.. You should be ashamed Samsung
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Samsung South Africa's replyOfficial
12 Apr 2022, 10:40Good morning Charne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply12 Apr 2022, 10:40
Official
Good morning Charne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM