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adellevz A

1 reviews | Active since May 2016

09 Jan 2017, 15:06

24 month ADH repair - advertising

<p>This is your logo at the bottom of your emails with no terms & conditions apply wording.. How can my device (Note 5) then only qualify for 12 months if it is not even listed on your website</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply09 Jan 2017, 15:34
Official

Hi Adelle,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.