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ashley.parker ashley.parker

1 reviews | Active since May 2016

30 May 2016, 13:38

24 - 48 hours for Quality Control???????

<p>Good Day,</p> <p> </p> <p>If you want the worst after sale service get down to Samsung 14th Avenue. Its a circus between lies and cover ups. </p> <p>On Sa****ay we were informed that the phone wasnt even repaired yet as they had not received the part from the Samsung Warehouse. I called this morning and minutes later I am informed that it was completed on Friday however we must wait 24-48 hours for Quaity control as there is a backlog??? If it was completed on Friday surely this should have been completed???? I am disuisted back the lack of interest from Samsung and the krap service!!!!</p> <p>I held on for 30 minutes to be cut off... You waiting tune indicates that Samsung offers service you dream of.... Yes I do dream of it as it doesnt exsist. I want higher manager to contact me as something fishy is going on here. I do not beleive for a second the phone was completed on Friday or we would have received it by now. </p> <p>This is all just a huge display of how easy it is for staff to cover up there mistakes. </p> <p>Congrats Samsung!!! I will refer everyone to an Apple product from this point on as atleast they are not decietful. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 May 2016, 15:08
Official

Hi

This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under the reference number:***.

A senior customer executive will contact you with further discussions on this matter.

Regards

Samsung Team