1 reviews | Active since May 2016
24 - 48 hours for Quality Control???????
<p>Good Day,</p> <p> </p> <p>If you want the worst after sale service get down to Samsung 14th Avenue. Its a circus between lies and cover ups. </p> <p>On Sa****ay we were informed that the phone wasnt even repaired yet as they had not received the part from the Samsung Warehouse. I called this morning and minutes later I am informed that it was completed on Friday however we must wait 24-48 hours for Quaity control as there is a backlog??? If it was completed on Friday surely this should have been completed???? I am disuisted back the lack of interest from Samsung and the krap service!!!!</p> <p>I held on for 30 minutes to be cut off... You waiting tune indicates that Samsung offers service you dream of.... Yes I do dream of it as it doesnt exsist. I want higher manager to contact me as something fishy is going on here. I do not beleive for a second the phone was completed on Friday or we would have received it by now. </p> <p>This is all just a huge display of how easy it is for staff to cover up there mistakes. </p> <p>Congrats Samsung!!! I will refer everyone to an Apple product from this point on as atleast they are not decietful. </p>
Hi
This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under the reference number:***.
A senior customer executive will contact you with further discussions on this matter.
Regards
Samsung Team
Hi
This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under the reference number:***.
A senior customer executive will contact you with further discussions on this matter.
Regards
Samsung Team
