BV
Bronwin Van-Neel
1 reviews | Active since Apr 2019
31 Aug 2026, 16:20
20 000mah Samsung Powerbank
I bought a 45W charging adaptor and cable to use for my S24 ultra. 8 months later the adaptor was just dead. Out of warranty. I bought another 45W adaptor. Now I bought a 20 000mah original powerbank. 9 months later the powerbank does not charge anymore. Got in contact with Samsung. No help from them. I use a original adaptor and cable to always charge the powerbank with. I do not use the powerbank everyday. This is really bad from Samsung. So does all their electronics break just after warranty
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Samsung South Africa's replyOfficial
31 Aug 2026, 16:47Good day Bronwin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply31 Aug 2026, 16:47
Official
Good day Bronwin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM