1 reviews | Active since Oct 2013
2 YEAR WARRANTY IS A LIE
<p>Hi. I have been a customer of Samsung forever. I have a Note 5. I have issues with the phone. i took the phone in for repairs and they are giving me all the reasons why they cannot repair the phone. The latest is that they only cover 1 year on certain things.</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung SA
So Refilwe has still not sent me the contract or terms of the 2 year warranty. Just emails between her and the other party" Not mentioned anywhere" when purchasing the phone. I will proceed with legal action. Samsung cannot advertise one thing and then change and say another. This is misleading the public.
So Refilwe has still not sent me the contract or terms of the 2 year warranty. Just emails between her and the other party" Not mentioned anywhere" when purchasing the phone. I will proceed with legal action. Samsung cannot advertise one thing and then change and say another. This is misleading the public.
Then still no word from or response from Samsung. Still no response from Refilwe. so they just holding onto my phone. still waiting for their terms doc.
Then still no word from or response from Samsung. Still no response from Refilwe. so they just holding onto my phone. still waiting for their terms doc.