2 weeks NO SERVICE

I sent my cellphone in for repairs 2 weeks ago. I keep phoning in and get told that they are waiting for parts.. <br> <br> Today I called in again(2 weeks later) and I got told that the parts were only ordered today. What the hell were you doing for the past 2 weeks ? <br> <br> I asked for a managers number but the assistant was too **** scared to give me the managers details other than Pravia. When I asked to speak to a manager I was told by Sibusiso Masuka that there are no managers available. <br> <br> This is the worst ****ing service I have every had and I will NEVER buy a piece of **** SAMSUNG ever again because when they break you dont get service