2 weeks and no report

I gave my tablet in at the Brooklyn store with the understanding that the repairs will take 2 weeks. The device is out of warranty so I was waiting for a quote for the repairs. After a week and a half I call Brooklyn to find out if they have heard anything about my device answer NO but they would call me. The following day I call again, different assistant, different story. Now another week later I call again and yet again no report on my device. They keep on telling me that Brooklyn is merely a go between, between the service centre and the customer. No quotation and no device. Now I hear 2 to 3 weeks and after quote another 5 days at least before the device could be delivered to Brooklyn. Really....How long does one need to wait for some kind of a response.