2 Weeks and I have not received my phone

This is a follow up complaint because for some reason my previous report has been closed (see link below).<br> http://hellopeter.com/samsung-south-africa/complaints/samsung-smart-care-centre-s-view-issue-***<br> <br> It's now going on 3 months, check in the phone 5 times, and now I have not received my phone for 2 weeks.<br> My emails to Samsung have been ignored since last week with no responses (zaservice ***). <br> You guys should be calling me with feedback and not ask me to call and wait on the phone for half an hour.<br> As I have said I DO NOT WANT THIS PHONE BACK. Please replace it with a newer and better model for the outrageous inconvenience. I work for an international IT company that love Android devices but many are starting to shy away from getting a new Samsung device for similar sort of device issues.<br>