2 week old samsung s8 frozen

<p style="color: #555555;">On the 6th May 2017 I upgraded my phone to the Samsung s8.</p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #555555;"> </span></p> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I recently purchased the new Samsung Galaxy S8 and the phone has been working perfectly fine until this morning.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">As I was unlocking it froze and has been frozen since. I tried to "hard reset" it and still no joy. it is stuck on the welcome screen as it powers on ( displaying Samsung Galaxy S8) see attached.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Subsequently to this I took it to the Samsung store this morning. They were unable to assist as they said they do not have a diagnostics machine. I was told to take it to a different service centre. </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <p style="color: #555555;"><span style="color: #000000; font-family: sans-serif; font-size: 13.696px; orphans: 2; widows: 2;">I am extremely dissatisfied, disappointed and frustrated as the device is not even a month old.</span><span style="color: #555555;"> </span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #555555;">am now without a phone as I had given my previous one to a younger relative. I am utterly disappointed as this is the most hyped about phone for 2017 and now it is completely dead. I do not have the time to be going to different places to get this phone fixed. </span></p> <p style="color: #555555;"><span style="color: #555555;">I sent an email to ********** " on the 26/05/2017 where I received a response advising that my complaint has been forwarded to the complaints dept and that someone would contact me. Till now I have received no response whatsoever!</span></p> <p style="color: #555555;"> </p> <p style="color: #555555;">Please ensure that this problem gets sorted out before I cancel the contract and move to another </p> <p style="color: #555555;"> Extremely upset!</p>