1 reviews | Active since Oct 2016
2 months since I last had my phone
Good day, can someone at samsung please contact me. my phone has been with samsung for 3 months. long story short they closed a branch and never informed their customers. I had to waste my time and make calls every second day to find out where my phone is ?????!!! after they lost it they assured me it was found. now it has been a week later and no courier company has contacted me to delivery his phone as arranged with Shaun Reddy. Today i phone the service department again to find out where is my phone and I was kept on hold for more than 10 minutes. This is unacceptable and i feel like reporting my phone ****** at this stage. Please contact me urgently.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA