2 MONTHS of Waiting for Repairs/Servicing!!!!!

Its been 2 months now of struggling to get my mothers Samsung 13kg Washing Machine fixed.<br> She reported the 'broken' machine (at Samsung) on 02.03.2015 and got a Ref no. ***. A Technician from Early Appliances came out to check the machine (service no. ***) and said it was the PC Board and Valve, he then said he will let Samsung know of the parts that are needed. After a long wait, wrong parts were sent to the technician. My mother called Samsung about 5 TIMES over this period to hear what the hold up is, everyone she talked to said they will call back and give her feed back on what is going on - NONE OF THEM EVER CALLED BACK!!!<br> Its 2 MONTHS without a washing machine, its such an inconvenience and unacceptable, it should not take so long to get a washing machine fixed - which is still under warranty! <br> WAKE UP SAMSUNG!!!<br> Repairs & Servicing is terrible!!!