MS
Monique S

1 reviews | Active since Jul 2014

03 Feb 2015, 13:50

2 MONTHS FOR PHONE REPAIRS!!!

My phone obtained liquid damages on 16 December 2014, my phone was taken by Smartlab for repairs to be done. I have advised that the device will be repaired under my warranty. After two weeks Smartlab advised that there are no stock for my screen of the device. I queried the matter with Samsung directly and they referred me to Samsung ADH Premium. I spoke to Louise there several times after I was told call after call that my phone is with the repair centre. Only to find out that my Samsung Note 4 of 7 days does not cover water damages. Eventually I got the screen repaired but the motherboard damaged as well. I paid the amount to Samsung ADH to repair the entire phone and all damages. We are now in Feb 2 months down the line and I am still without a phone. I have to call Louise numerous times to hear what is happening with the device and all I am being told is that they are waiting for feedback from the repair centre. How long can a repair take if I have paid them already????? I cannot complain about service as there is no service. I think that this is horrible and that the warranty on the Note 4 should be revised and amended compared to other warranty covers on Samsung Devices!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Feb 2015, 14:23
Official
Hello Moniques24,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa