2 Months and still awaiting my replacement buds

Been in the process of attempting to redeem my R4000 voucher for white galaxy buds live for almost 2 months now.

Received the Golden Bronze as ordered however it's more rose gold and is too pink for my liking after weeks of requesting to change it for white buds I was finally given a return address and sent it back. It was delivered to Samsung at my cost on the 16/09/2020.

I Received no correspondence as to when I will receive the White buds. When I contacted Samsung I was told I will be receiving a replacement voucher and till today nothing has been received.

I have made well over 5 calls to the E-store department and there is always no one available to take my call, they record my details and promise a return call and no call is ever returned.

I have also sent multiple emails to the E-store and received no reply.