JC
Jacques C
1 reviews | Active since Apr 2009
14 Aug 2021, 06:46
2 months after complaints and still just lies and empty promises
I give up. 2 months after my last complaint about non delivery of my promotional items that I was to get in February 2021 already. And still nothing. Just empty promises of resolution time and time and enquiry after enquiry again.
I will never promote Samsung ever again or encourage anyone to buy any of your products.
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Replies (2)
Samsung South Africa's replyOfficial
14 Aug 2021, 07:46Good morning Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply14 Aug 2021, 07:46
Official
Good morning Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
JC
Jacques C's updateReviewer Update
12 Sept 2021, 06:42Still remains unresolved since Feb 2021.
JC
Jacques C's update12 Sept 2021, 06:42
Reviewer Update
Still remains unresolved since Feb 2021.