1st time breaking a screen

<p>Between my Wife and I, we had all the Samsung Galaxy phone, all awesome units and not once needed the free screen repair until recently, her new Galaxy s6 Edge. A Crack right next to the home button just appeared, no fall or dropped anything on it, being in a thick Rubber cover, would be protected anyways... </p> <p>Took the phone in and the service has gone way worse since I last took in My unit (Screen got cracked due to Faulty Battery just over a year ago) Mine took 1 Day to fix, so far hers... 2 Weeks. 1st We needed Proof of payment, on Samsungs Records, phone was already old (Their Words) Got POP, and I had to follow up another 3 times to get feedback - Now a Sim tray and some frame is damaged, I am still wondering how the Sim and Screen are connected - R1179 later and still wating for the Unit. Not Samsung Fans anymore.</p>