MB
Monica B
1 reviews | Active since Sept 2015
28 Sept 2015, 10:08
18+ Days for a cracked screen
I handed in my phone on the 10th of September. It has a small crack on the screen. They assured that the screen and rim will be ordered. Its not a major break yet I have been waiting over 18 days now for my phone to be returned!! What happened to your \14 Day policy". Its ridiculous and to find out Samsung only ordered my parts on the 16th of September. Why did my phone not get touched for almost a week?"""
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Samsung South Africa's replyOfficial
28 Sept 2015, 16:01Hello mdbtiger01,
Thank you.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung SA
Thank you.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung SA
Samsung South Africa's reply28 Sept 2015, 16:01
Official
Hello mdbtiger01,
Thank you.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung SA
Thank you.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung SA