16 months samsung poor customer service/reliability31

This is my 2nd review relating to my previous review concerning my 21kg Top Loader washing machine, after 14 months of continued reporting, phone calls, WhatsApp messages, Samsung rep**** and undertook to review and reply on 26 Feb 2026.

Today, the 26th April 2026, the situation has not changed and still waiting for feedback and repair. The problem arose in Nov 2024 and despite technicians coming, at first replacing the pump, the connecting a diagnostic app the 2nd visit, the washing machine takes two whole days to complete one wash cycle. This was the problem I reported initially had has not been successfully resolved to my satisfaction.

Every time another "reason/problem" is identified but the problem persists, they tried to convince me it was because my household utilizes solar power, 230v supply, they cannot explain why my fridge, freezer, Samsung dual fan oven, Onkyo HI FI and TV function perfectly. Despite the nonsense answer, I then switch from solar power to ESKOM power with the same results, 2 days to complete a bundle of washing!

So Samsung, despite acquiring 4 of your products, it seem's customer service, feedback is not important, that honoring product guarantee is worth "zero", I am now contemplating my next step to get my item repaired as covered under the purchase conditions and undertakings by the company.

Since the last promise of reverting back to myself more than 2 months ago, I am left clueless, no courtesy call or e-mail, not that I actually expected one if I recall more than 14 months of frustration now reaching 16 months.

Is this the manner in which the Company from a highly esteemed country treats customers who purchase the products of the company and then "washes their hands" once the product is paid for? Is this a business one can rely on, respect as I currently feel I am not taken seriously.