KF
Keith F
1 reviews | Active since Oct 2011
27 Jul 2021, 12:30
138 days and still no delivery of earbuds and Smart tag with my S21
It has been 138 days since i purchased my Samsung S21 and registered to receive my free earbud sand smart tag. i have contacted and chased up with Samsung for so long now that its time to take this fight to a more public platform.
Service and customer care from Samsung is not just appalling. its totally absent. all you ever receive back is a generic response and then nothing.
i will 100% never again buy one of their devices if this is how they treat their customers.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
27 Jul 2021, 12:32Good day Keith,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply27 Jul 2021, 12:32
Official
Good day Keith,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
KF
Keith F's updateReviewer Update
27 Jul 2021, 12:41like that is going to help.
i've been through your escalations department 3 times. it always ends with a generic response and no further feedback.
Samsung you should be ashamed.
i've been through your escalations department 3 times. it always ends with a generic response and no further feedback.
Samsung you should be ashamed.
KF
Keith F's update27 Jul 2021, 12:41
Reviewer Update
like that is going to help.
i've been through your escalations department 3 times. it always ends with a generic response and no further feedback.
Samsung you should be ashamed.
i've been through your escalations department 3 times. it always ends with a generic response and no further feedback.
Samsung you should be ashamed.
KF
Keith F's updateReviewer Update
27 Jul 2021, 12:51ok. but i really doubt anything will come of it
KF
Keith F's update27 Jul 2021, 12:51
Reviewer Update
ok. but i really doubt anything will come of it
Samsung South Africa's replyOfficial
27 Jul 2021, 13:27 Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply27 Jul 2021, 13:27
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM