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Ahmed D
1 reviews | Active since Aug 2020
07 Jul 2022, 08:50
11 Months still waiting for repair to happen
I have sent emails made calls done everything on my side for 11months now waiting for my tv to be replaced or repaired warranty was approved and till to date nada imagine sitting with a reference number and waiting 11 months with a broken tv I hope I can receive assistance reference number as follows it has not been resolved and I'm stuck I don't know who else to call or what else to do
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Samsung South Africa's replyOfficial
07 Jul 2022, 08:51Good morning Ahmed ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply07 Jul 2022, 08:51
Official
Good morning Ahmed ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM