SO
Shouneez O
1 reviews | Active since Aug 2019
21 Oct 2020, 21:54
10 Days without a Refrigerator
10 days and still counting till my 50k “French Door” refrigerator is out of service... finally today a technician came out to look at it. I do have an invoice to prove it’s not yet 10 years and so my warranty is still intact for the compressor. I’d love to see how much longer it will take for approval from Samsung. Companies usually go right ahead once they know the warranty is valid but seems like Samsung doesn’t value their clients or doesn’t trust their customers. I’m contemplating buying another fridge!!!!! From another Company... thank you for showing me the way forward
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Replies (2)
Samsung South Africa's replyOfficial
22 Oct 2020, 08:07Morning Shouneez O,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
NM
Samsung South Africa's reply22 Oct 2020, 08:07
Official
Morning Shouneez O,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
NM
Samsung South Africa's replyOfficial
23 Oct 2020, 21:28Good Evening Shouneez,
Thank you for posting your comment.
Will you kindly share your service order or job reference number with us, so we can be able to follow it up with the service center. ^NM
Thank you for posting your comment.
Will you kindly share your service order or job reference number with us, so we can be able to follow it up with the service center. ^NM
Samsung South Africa's reply23 Oct 2020, 21:28
Official
Good Evening Shouneez,
Thank you for posting your comment.
Will you kindly share your service order or job reference number with us, so we can be able to follow it up with the service center. ^NM
Thank you for posting your comment.
Will you kindly share your service order or job reference number with us, so we can be able to follow it up with the service center. ^NM