1 week no call for faulty Samsung watch

I recently took my watch in at the samsung repair centre in Rivonia, this watch is still faulty. I was told last week Monday by Palesa that the manager will call me back, today is a week and no one has contacted me, i posted a complaint on Hellopeter lastweek and got a call from Someone at Samsung who told me they will ensure the manager calls me back that day, it has been 5 days and still no call. Samsung your service sucks just like your products. Stop hiring jokes as staff and start servicing the industry.,