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b.dewinnaar b.dewinnaar

1 reviews | Active since Feb 2017

10 Feb 2017, 09:43

1 Month Old Samsung repaired

<p>I am very unhappy with Samsung. I got a Samsung S7 Edge on the 19th of December. The first week in February the phone froze and switched off and never switched back on. I then took the phone to Samsung smart care constantia where i was hoping to have the unit replaced as it is barely a month old and it is not a user error. I was informed that they do not replace just repair, now I am getting back a brand new phone that has got repairs done etc and I really thought the unit would have been replaced as Samsung doesn't have the best reputation at this moment and the phone is almost brand new. Really disappointed. And the lady was not friendly at all.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Feb 2017, 14:29
Official

Good day,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA