NC
Natasha C

1 reviews | Active since Mar 2016

16 Mar 2016, 12:51

***

Good day HelloPeter<br> <br> I would like to know where my Tablet 3 is. i gave it in 3-2-2016, I've been at the Samsung store Brooklyn twice and no one knows where it is. its been 7 WEEKS ?? The manager at Brooklyn said it will take 21 Working days. <br> <br> I am so dissatisfied with their service !! On 1 March 2016 I went to the store to found out what is going on after phoning them 18 times with no answer !! I came through and they just said they don't have it. <br> The store is currently under maintenance since 1 March 2016. <br> <br> While I was standing in front of the store on 1 March 2016 with the door halfway open, calling the number put up on the door, a little boy came and closed the door in my face with all the staff members inside the store standing around looking at me ?? After looking at me for 20 min one member came to open the door asking me :\What do you want?\". Very Rude !! I explained my situation to him and he just said \"Sorry it's not at the back\" without even looking !!<br> <br> I've received two phone calls in the mean time from Samsung Customer Care Repairs asking me if I am satisfied with the repairs done to my Tablet.<br> How can someone phone me if I don't have my TABLET ??"

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Mar 2016, 11:24
Official
Hello N. Chomse,

Good day Natasha

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA