Worst Repair Service

<p>I had taken in my device for repairs at the Samsung Store in Menlyn (situated in New World). I had no problems booking the phone in, however since then I had to struggle to get any communication and assistance from the company. I had to follow-up, calling from store to service center (beacuse they cannot check the system from the store and cannot check the system from the service centre), with minimal effort from their side to assist. The device is still not back from repair, coming in at just under two months today. This is an unacceptably long wait for a repair to be completed. My insurer provided me with the option to have the phone repaired at another authorised repairer where the turnaround time for the entire repair process would be <strong>3 days in total</strong>. I cannot for the life of me understand why an authorised repair company can do it in 3 days and <strong>Samsung itself cannot accomplish it in two months.</strong></p> <p>I have been a long time customer of Samsung however I dont know how I can return to the bad service after this. Will have to consider upgrading to another service provider. </p>