Very ***********

<p>I called the Samsung Eastgate store on the Saturday morning regarding my query, and I specifically asked the consultant if I my device could be sorted out within the same day and I was told that it would take 1/2hours... I then asked if I could come to store on the very same day, he said "yes" I may..... So I that's exactly what I did......</p> <p>I came into the store, requested the same consultant. He went to check with the technicians then came back, And I was told I'm gonna have to come back the following day, then shortly after I I was told to come back on Monday, cause the system were down... </p> <p>The whole point of the my phone call was so that I don't come to the store only to find out that I have to come back another time(like I did on the previous day prior to that one in greenstone Samsung) ... Stores encounter system technicalities, I understand that, but the store/or consultant has no leg to stand on as he didn't even go check with the technicians during the phone call like I did when I arrived, I was assured that my device will be sorted out... </p> <p>The time, and money spent coming to Eastgate I'm certain that I'll never get back... Which is why I called in the 1st place. If I didn't call I'd completely understand..... This was just poor lack of thinking on the consultants part, in my opinion... </p> <p>The only thing I got was: Disappointment, time wasted and aggravation.</p>