unprofessional

<p>I took my samsung s5 to samsung bankcity on the 7/11/2016 around 10 am as the phone was not charging, I was advise it would take 48 hours max. when I called them 8/11/2016 at 3.30 pm to find out when I can pick up the phone the consultant took my numbers and advised he would call me back I waited an hour waiting for him to call me back then decided to call them back again the guy confirmed that they have not even started on my cellphone he didnt even know which phone I was talking about. Thabiso Moremoholo then told me that I would now get my fone on friday, In today's world how do they expect me to not have a fone for more than 120 hours? then they said the would delete all data, my fone was with them a month ago and the software was installed why should it be re installed again when the only problem was that its not charging??? they are unprofessional, dont keep to their own turn around time and inconvinienced me.</p>