Unhappy

I am the proud owner of a Samsung Galaxy smart watch until about 5 months ago,it stopped working.I did not worry as I knew it was proberbly the battery that needs replacing.I had the battery tested and low and behold the battery is dead but the battery is available absolutely no where in SA except at Samsung. Now here's the thing. I live in Great Brak WC and have given my watch to a friend that today has taken it in to Samsung repar centre in Jet Park Joburg.Samsung will not even look at the watch unless you book it in at R170 and then they will diagnose the problem.If it is the battery they will replace it at another cost of over R400. All in all a cost of almost R600,I will have my watch back......They also do not sell you just the battery.

My whole house is filled with Samsung appliances and right now today I have come to realize customer service for Samsung is not one of their priorities so therefore Samsung you have now lost a very loyal client and from today I will not support anything even remotely related to Samsung. I am very unhappy with your service and will say so to every one of my friends,work colleagues as well as people I am yet to meet. We the public are just a money making scheme for you as a company.We people at the coast do not earn a huge salary in fact we are just the people who would rather have a quality way of life and earn less rather to live in Joburg and earn big money however I do not expect Samsung to understand that when all I want is a damn battery.

Sorry but I am no longer a proud owner of anything Samsung.

Regards

Taponi.