Totally dissatisfied

I took a contract cellphone on the 5April 2017 for samsung s7. I was told by the samsung rep that the phone comes with FREE screen replacement.

The samsung guys were very convincing.

However 4 months down the line my cellphone did fall and the screen cracked.

I have visited the samsung repair centre however the consultant was very unprofessional and without viewing the device she stared that I am going to be charged for the repair. I then questioned as to why yet I supposed to get a free repair then she stared that I need to change the housing on the device.

The housing does have scratches from the fall but however I only need the screens replaced. I have mentioned that they donot need to change the housing cause it still looks fine but was declined of that option I am been charged R1900 for a housing of the device, to which I currently don't have.

So basically I am stuck in a contract for another 1year 18months and I have to pay for a device that I cannot use.

If I only knew the samsung consultant advised me at the stage that the screen repair is free provided the housing is not scratched then I would of taken the handset and would of took something which is more affordable to replace.

I feel that I have been ripped of by samsung.

All I wanted was the screen replaced to which I was promised when the contract was taken out.