To a Galaxy and not again

Having purschased my first samsung device years ago being the Galaxy Tablet Note 10.1 i was extremely happy with the product and still have and utilise the device today. Since then I have always recommended and suggested samsung products to friends and family when looking for anything ranging from a television, smart device or fridge. Last year I had acquired my eagerly awaited Galaxy Note 4 and after having used it for a few months sincerely believed it was the best smart device I have ever owned. In the new year I had my phone fall from my chair and the screen cracked, having registered for ADH premium and having two screen repairs available I thought it was no issue and sought out my nearest Samsung Store. I went through to the store located at mall of the south in Johannesburg South, what a disappointment. We walked into the store (I was accompanied by my girlfriend at the time) and noticed the staff members standing around all engaged in their own conversation and only after approaching them personally to interrupt their conversation was i dealt with. Having asked whom I need to deal with I had a nonchalant point of a finger as my only response in the direction of which I needed to go. Having qued for a moment I was then next at the station and had not received a greeting but merely a hand stretched out as a means to ask for my device. I had handed it to the lady at the station and she did an inspection of my device had taken my details and the manner in which I was dealt with the situation was very unprofessional. she was short, rude and came across as though she did not even want to be there and as though my very presence was offending her. I had to come back a further two times to deal with the same person as each time I was given incorrect information on what I needed to send my phone to get repaired, each time was the same response of rude short attitude. Having finally having my phone taken in I collected it a few days later and dealt with a very polite gentleman, after having inspected my device I noticed that the power button was missing from my phone. I returned the next day to inform them of the fault and was greeted by the same lady who had been so rude before. I was then told there was no technician on duty and there was nothing she could do. So after that specific incident I was not going to return to that same store to repair my device and due to no proof of the fault from the Original store i have not returned or gone to another store. The original repairs done to my phone have been found to be temperamental as the screen often phases in and out of colour and sometimes a dead spot on the screen appears which does not let me select anything in that area. I have been so disappointed by the service and poorly done repairs to my device that as a Samsung fan I will reluctantly seek out another brand for my future purchase and am counting down the days until my next upgrade is due (considering my phone is still one year old I still have a while to go).