The worst Samsung Customer Care Centre at The Grove Mall Pretoria East

<p>This isn't so much a review to discredit the great brand that Samsung is and it's products but to rebuke the unacceptable service that underlies this brand which has been trusted to it's ambassadors, it's consultants. </p> <p>On the 21-12-2016 (Wednesday) I walked into the Samsung Customer Care Centre in the Menlyn mall to book in my Onyx black Samsung S7 edge (SM-G935FZKAXFA) for a charging defect and I was referred to the Grove mall branch because they temporarily were not taking any repair jobs. </p> <p>I went to The Grove mall and from the first encounter with the first consultant the service I received was nothing short of appalling. The consultant asked what the issues was and I told her my phone was not charging after it came into contact with water. She asked if it was still under warranty and I said yes. She asked if it had any accessories I told her I took the liberty of removing them as with my previous repair I was adviced to, she then told me they are not the other Samsung branch and they do things differently so I should have brought in my accessories with my phone. All the while on the front desk I was reading a disclaimer regarding customers advised to remove accessories or peripherals which made me wonder if this person reads the material she administers to clients of the brand she represents or she just wanted to give me a dose of attitude thats all. </p> <p>The process was taken over by a friendly consultant who explained everything to me and my phone was booked and I left. On the morning of 29-12-2016 (Thursday) I received a message that my phone was repaired and is ready for collection. I drove 50 kilometers to go collect a phone that upon arrival I was not only met with a quotation but also a phone which its glass back was smashed. I asked why my phone had sustained external damages now? But I realised it would be a waste of my energy and time if they couldn't even explain why they sent me a message to come collect a repaired phone that was not repaired at all yet still covered by their warranty, so I stood up and left. </p> <p>A service nothing short of appalling I tell you for a flagship device even, and they even damaged it further. Dissapointing.</p>