Stove

<p>3months back i bought a samsung stove from house and home,the very nice four plate touch screen stove i have been longing for,i picked the stove from their store nd it stayed at home for almost a month before it was connected because we wanted to make sure that we get someone who is qualified to connect the stove,we got the electrician nd he managed to place everything and connected the oven but as he was about to connect the four plate he noticed that there was a piece or part that was missing for the stove four plate to be able to connect,remember this was never opened before because we were still waiting for a qualified electrician,my husband called the consultant who sold the stove to us and they said they will call Samsung.Samsung electrician came to our house after a week we have reported this incident,he then took only the four plate touch screen and left the oven,they called my husband telling him about the same thing that there was a part that was missing and its not their fault,they blamed everything at the store,we were running back and fourth and also we were told at house and home that samsung always does this,they dont want to repay or replace customers things whever they encounter a problem hence they shifting the blame to them,i was a little stressed because now christmas was around the corner and i wont be able to cook with my stove,they called us after 2 weeks now(samsung)telling us that they need a certificate of the electrician we used and if he does not have the certificate they will take back the guarantee of the stove and also we will have to pay R863 for tht part to be replaced,this gave me a shock because firstly there is nothing that says if we use electrician that was not qualified the guarantee will be taken back,because if that was an issue when they are selling their products they should also provide that kind of information,secondly i dont have anything i signed with them stating that if there was a piece that was missing we will pay it because we bought the stove cash at an amount of R8499.00 and all of a sudden they were doing ths run around,we went back to the electrician and he told us for his certificate it will cost us around the same amount they requesting from us,we then called samsung and told them and i was soo furious with anger,i told them we will pay ths R863 just for the stove to come back before christmas,they agreed to fix everything and arranged with my husband for when they will deliver the stove,we waited for the whole week with no stove,christmas came and new year came NO STOVE,they called my husband wanting to arrange again for the stove to come back he told them he no longer wants the stove,they must take it back will buy a new stove somewhere else and a different brand,because they are soo ***********,no urgency,they dont care about other people,we then got calls from house and home saying they wont be able to take back the stove because now its a second hand and they wont be able to refund us,as if now all of this was our fault,whereas they should have dealt with their supplier at the first place,and i belive this R863 should have never came from our pockets because either samsung did not put the part or the part was ****** at house home,we will never know because one thing for sure,the stove did not come wth this part..I am soo dissapointed with both stores,and it was not my first time buying from house and home as its the store i use for my house and also samsung,we are still in the wait for the stove and we still need to pay ths R863!!I will never ever buy from house and home and also a sumsung brand again ever</p>