Sold a Defective 55inch curve tv

<p> <span style="color: #555555; background-color: #ffffff;">During the 2016 Black friday my husband and I bought a 55 inch curve tv from the Rosebank store served by Alpheus. Our sales person was alpheus. The tv was delivered to our home while we were not home but our uneducated helper was home to receive the tv and she was asked to sign the delivery note which falsely stated that the tv was plugged in and tested in our home. This is not true. The tv was left boxed. Upon their return home my husband and his brother (professional attorney and medical doctor) opened the tv and plugged it and realised it was defective. We notified the store immediately via email . We have received no assistance from the store Cohen as manager and the regional manager Kumaren. No investogations were done or atleast inspect the problem in the tv. Instead Kumaren told me that the delivery guys say they delivered the tv into my house and carried it together up the stairs. I alerted him that my house has no steps which is an indication of the dishonesty. He failed to provide an explaination. This tv was not cheap and we have not watched it and since returned it to its box and have wasted so much money as it was bought cash. We have reffered the matter to the consumer commissiion and speak out tv show who are handling it. Hopefully soon we will be able to get a replaced tv or our money back. What a disappointment and waste of money. I will never recommend buying from a samsung store. Customer service is the worst I have ever received for such an expensive product. No after sales care at all. </span></p>