Shocking Service!

Item: Samsung Brand Store
Rating: 1

Good day To whom it may concern. Two weeks ago by dad checked in a samsung S7580 GA at the Durban care centre, the lady who assisted him Danvika said that the device was still under warranty and not to worry there will be no charge. My dad how ever wanted to save some of his info she advised him that will be a cost of R280. My dad agreed upon this and requested if he could pay on the dad the lady said no not to worry you may do so on collection. After a day or two my dad goes to collect the device and they tell him no he has to pay R2200!!! And that the device is not under warranty he spoke to a lady by the name of colleen. So the next day I called in and spoke to colleen who then spoke to me as if I am *********** and have no knowledge of technology. She then isn't that the device is not under warranty and I must pay, she also told me not advised me but told me if I do not repair the device with them I must pay R150! I advised her that this was not said to my dad, she then asked what was said to him so I told her I will call him to get the exact words of what was told to him and I will then call her back. She then actually had the audacity to ask he how old is my father?! I was shocked! I said sorry what do you mean, she said you say your father came how old is he , I said no that has nothing to do with this and I will not tell. I then called her back to inform her of exactly what was said to my dad, she then said she is going to ask Danvika and call me back. She then called back after not very long insisting that Danvika never told my dad the device is under warranty. I then told her I am telling you what my dad said and you not helping but insisting her colleague was not wrong. I told her that the device is not older than 2 years and is under warranty, trying to explain myself to colleen she then called me rude!!! Can you ever. I said sorry what did you say,she said im trying to talk to you for so long and you being rude. I told her that under no circumstances are you ever allowed to call a customer rude! You may call me an irate client or customer but not rude! She then said she can't help me and was going to get management to call me. Someone did try calling me on the same day but unfortunately I was at work and missed the call after that no one has tried calling me and its been over a week! I work in a similar environment and deal with hundreds of clients on a daily basis, with complaints, queries etc and when a client requests a call from the manager I call if I am unable to get hold of the client and try again and again until I do get hold of the client. I always praised samsung and advised whoever I know it is the best especially when you experience problems but NOW! AFTER THIS EXPERIENCE I'M NOT SO SURE... This is unacceptable especially from Samsung! Regards Mrs F Khan ********** 975 Imei ********** ********** 3 Samsung s7580 GA

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