samsungs ...

I just had one of the most horrible horrific experience at the Samsung store at Bankcity central Johannesburg. walked in. probably cause of the weather I did not get greeted or welcomed as I would have thought I should. the dude sitting at the 1st desk while typing away on his laptop spoke to me in same vernacular language (without really looking at me), me not understanding what he was saying dropped my phone on his desk still standing and looking at him working or whatever he was doing. he than asked me what phone it is I told him s8 and he said R4250. I laughed cause my phone has a cracked screen but the reason I was there was to find out why my charger isn't charging.

I ended up asking this guy to repeat the price and he arrogantly looked up saying I thought I jus gave you the price now. than I asked is this for the screen while my friend that accompanied me was also laughing. he jus said that's jus for the screen. I decided to walk out and even though the other consultant was far more helpful the last time I was at the store I am never entering this store ever again.

was this boy not gonna ask if im listed on Samsung Mobile care? and if I am there is a access fee I pay and they will get back to me to say if the repair is free or if I should pay? (the feedback the other consultant gave me when I was there a week ago)

is this what world class means to Samsung? jus the devices and your customers are treated like ****... felt like I came to ask for R2 from him that's how horrific customer service is at that shop from that person...