Samsung Tygervalley Shocking Service!!!

<p>So on the dot 3 weeks ago I took my Samsung phone in to the repairs department at the Samsung store in Tygervalley. I completed all the necessary forms and my phone was booked in. I was told that a technician would diagnose the problem following which I would receive a call to advise as to what was wrong and what costs would be involved to repair it.</p> <p> </p> <p>To date I have received NO feedback whatsoever as to the status of the repair. I have spoken to several different people at Samsung (who I have phoned from my side) to try and find out what is happening and none of them could advise me. Each person confirms my contact details wiyh the promise of phoning me back to no avail.</p> <p> </p> <p>I am sorry, but this is simply put unacceptable and pathetic customer service to say the least! I am a paying customer and to not even have the decency or relevant information on hand to at least give me a status update on my repair, is just not good enough! This has been one of the worst examples of customer service I have ever experienced and I am in serious doubt of spending any more money in a brand that displays so little care for its customers!</p>