Samsung Tygervalley Mall - Bad Service!!!

<p>I booked my Samsung J5 in for repairs on the 17th April 2017 as it had suddenly switched off and wouldnt switch back on again. I was advised there was an issue with the motherboard or something to tha effect and that the turnaround time is a week. I was also told that they will be in contact with me throughout. Needless to say, I am yet to get any sort of communication from them. </p> <p>I paid them a visit a week after booking the phone in as I had not been advised as to whether the phone was ready for collection or not. To my suprise, I was told that the phone repair had been complete and that my phone was due to be delivered. I was assured that I would be contacted within the course of the week to collect my phone. Another week went past and I personally paid them another visit. I was fed the same story and now I was advised that they are using a new booking system which clearly has loopholes.....to this day I still dont have my phone and no one at the branch can locate it. I am getting frastruated and this is all such an inconvinience!! Please assist me out of this nightmare as I am just simply being dismissed everytime I go there with no concrete feedback :(</p>