Samsung The Grove Mall

My experience with Samsung repair store was nothing but poor

Firstly I had Samsung Care+ which allows me to claim for screen repair Unfortunately my phone fell and I booked the phone in at Samsung repair at the grove mall.

To my surprise a quotation was mailed to me for R6483. I tried to inquire about this by emailing the technician back that send me the quotation. No reply.,

I phoned the store. TWICE. After 17min of no answer I hanged up.

I had to drive to Samsung to get explanation. It was said my phone is overheating and they would not repair the main board under warranty as the screen is damage. Although they could not show me the report of this apparent fault because of the 30cm fall. THERE IS NO DAMAGE to the main board. I am very knowledgeable about technology and how they work as i work in IT. So I know this was not the case. Still it is said that I had to pay the amount although there is no evidence of this . THIS IS THEFT

I contacted my insurance which is not fair as the phone is under warranty.

They requested a damage report. Again I mailed the guy that send me the quotation. NO REPLY.

I phoned again, more than once... after 15 min I gave up. I had to drive 45 min just for this inquiry.

I had to pay R450 for this report which they promised would be send before end of day.

This never happened

This is the most unprofessional experience I had with a brand I used to love.

Never again will you get my business.