SAMSUNG = TERRIBLE SERVICE

I contacted Samsung regarding a TV that stopped working and they confirmed that something is wrong with the screen and that they will need to replace or refund me. I have been waiting for 3 weeks to have feedback from Samsung. Apparently, Tshepo Mohuba who is the exchange manager, and Lieketseng Lehloka are supposed to give feedback but they just ignore my emails. I have sat on calls with consultants who don't even know why my query is not yet resolved. It is totally disappointing to receive such terrible service from Samsung. I am never buying a Samsung product no matter what. To be specific here are all the people aware of my issue yet none of them is able to resolve it, 1. Sandra Kubaste 2. Cleopatra Kirk 3. Tazline DuPont 4. Tiang Dladla 5. Tshepo Mohuba 6. Lieketseng Lehloka