Samsung South Africa OBF/Service department needs a memorial service!!!

<p>On 26 Oct 2016 I bought a fridge direct from Samsung SA and it was dilivered on 28 Oct 2016 wrapped only in plastic and had an unsightly dent on the dent. Naturally I logged a call with their service department on ********** and it took almost a week to get an agent to come to my home and inspect the fridge for validity of my claim. That was eventually approved and delivery of a new unit (after endless follow-up phone calls) was arranged and Sharon (from OBF Service) committed to a delivery date of 11/11/2016 and collection of the dented fridge was to occur on the same day as well.</p> <p>Surprise surprise, on the 10/11/2016 I receive a call from another agent (Alfred) to advise that delivery can only take place on 15/11/2016... So then on 15/11/2016 the collect the faulty unit and deliver the WRONG fridge, a model which is so obvious to notice that it's completely different to the one I odered originally. So now I am left without a fridge until heaven knows when a new one will arrive. </p> <p> </p> <p>Today 16/11/2016 no one from Samsung has called to either apologise or try to let me know when I will be getting a new unit, it's just dead silence. The service department seems to be ignoring my calls the whole day.</p>