Samsung SA customer service

I purchased a phone cover 9th February, a few days later the phoneA33 was faulty and was sent back to Telkom to be replaced. However no stock & contract 2as cancelled as per Telkom. I immediately messaged , called Samsung SA to find out where the parcel was as well as requested a refund as it's not needed! The parcel was delayed as per tracking but I never received it at all! Was told via email for almost 2 months now I will receive a refund and still nothing at all! Terrible customer service. So much for thinking a online purchase will be better than going into a store... R349 for an unemployed person is a great loss!