SAMSUNG Online Store - AVOID!

I bought a Samsung gas oven on line. Paid R 18 000 for it. It delivered the next day which was great. We are busy with renovations and I left it in its packaging for protection. When I opened it, it was severely damaged. Now I am struggling with Samsung Customer care for replacement. They say it will take at least 14 WORKING days for a replacement. Three times promised to be called back but this did not happen.