Samsung disgusts me

I had given my watch in for repairs to the Customer Care dept in Tygervalley on 26 February. I followed up on 11 April since I never received an sms and no feedback. They promised to have this logged and tracked with regular feedback. I had lots of action and was called by someone Snr in Samsung, then another person called to say they are following up on my watch. My last call back from them (call centre) was on the 29 May, they still had no feedback on my watch but they asked if I had received feedback from anyone. I went back in store this evening and was told I can only have feedback tomorrow. I am disgusted by my experience and its four months later and still no watch or decisive action on how to resolve this. Four months is more than enough time to find my watch?