Samsung disappointment

So disappointed. Samsung have managed to take me from being a HUGE Samsung brand ambassador to not sure if I can ever trust Samsung again.

I bought a new A9 to replace my old S7 edge with the assurances that the A9 was just as good but just a little less advanced.

Turns out the phone is *******. The screen is so old generation it's not funny. Freezes, doesn't react etc. Total *******.

I called Samsung and told them I wasn't happy and would rather swop up to the S9 as the A9 was clearly being dumped on the market as its old technology.

They agreed for a R1000 handling fee. They sell me ******* and I have to pay the fine for believing that Samsung had integrity.

I'll have to swop as I actually want a functions phone but seriously doubt if I'll ever purchase another Samsung product again. Seeing all the complaints on this site it's a wonder Samsung don't change there customer care policy.

I just feel disappointed as I was confident I could purchase Samsung products for my entire house for the rest of my life. Now have to look for another brand that actually does care. If such a company even exists nowadays.