Samsung Canal Walk Pathetic Service Published by Eggman3 on Aug 10, 2017

<p>My husband and I have been having the same bad experience at Samsung Canal Walk as per the review by EGGMAN# on 10 August 2017.</p> <p> </p> <p>The service at Samsung Canal Walk is appalling.</p> <p>There is several Smug looking sales people standing around offering to help until you tell them you have a faulty phone issue then they hardly point you to the service desk.</p> <p>At the service desk is two technicians that is dependent on the parts being shipped from some imaginary head office or their Manager called Charlotte who 9/10 times does not answer her phone ********** and the one time she did she promised to look into the matter if you send a message with the reference.</p> <p>There is also one customer service lady at the service desk, who tries her best to appease the angry customers who has now been waiting for weeks (about 6 weeks for us after having already paid the more than R4000 fee to fix our phone).</p> <p>When you call the store you are told by the sales desk that they cannot transfer you to the service desk. So in order to get any feedback of the status of your service issue you have to go in to the store to stand in the q at the service desk with only one person in attendance while the sales people are laughing, drinking coffee and making jokes.</p> <p>The provided number for Charlotte - their manager only rings and does not give a message option. Several sms messages to enquire the status of or service issue was also forwarded to her. NO RESPONSE.</p> <p>This is really poor service, which I do not place on the head of the poor people behind the service desk at the Canal Walk shop but squarely on their manager and whomever needs to be on top of the parts needed for repairs.</p> <p>I agreed that it is clear that only SALES are a priority at Samsung but the after sales care to loyal customers or non-existing. In future we will also take our business somewhere else.</p> <p>Zwanita</p>